IT Support Plans
Essential
- Microsoft 365 Business Basic
- 24×7 Monitoring, Updating, Self-Healing
- 24×7 Remote Issue Resolution
- Online Ticket Support
- Ticket Submission by Portal, Email, Phone
- Advanced Desktop Optimization and Updates
- Anti-Virus and Anti-Malware Management
- VPN Client Management
- Unlimited Phone Support for Microsoft Apps
- Unlimited Remote Support for Microsoft Apps
Advanced
- Microsoft 365 Business Premium
- 24×7 Monitoring, Updating, Self-Healing
- 24×7 Remote Issue Resolution
- Online Ticket Support
- Dedicated Ticket Management Portal
- Ticket Submission by Email or Phone
- Advanced Desktop Optimization and Updates
- Anti-Virus and Anti-Malware Management
- VPN Client Management
- Unlimited Phone Support for Microsoft Apps
- Unlimited Remote Support for Microsoft Apps
- Advanced Cybersecurity and Email Scanning
- Advanced User Training
- SharePoint Cloud Data Storage and Access
- Cybersecurity Assessment and Monitoring
- 24x7x365 Monitoring and Reporting
- Updates, Upgrades, Add-Ons, Patches
- Router and Firewall Management
- VPN Management
- Printer Management
IT Service Desk
Welcome to ComputerEze’s IT Service Desk, your gateway to seamless technology support and expert solutions! As our valued client, enjoy exclusive benefits from Monday to Friday, 8 am to 5 pm, ensuring your business thrives without a hitch.
At ComputerEze, we speak your language. Our dedicated team of IT professionals is here to provide friendly and expert support tailored to your unique needs. Whether you have a query or an urgent issue, as a client, you receive top-notch service. Reach out to us via email for a swift response or give us a call for emergency assistance. We’re committed to making your IT experience with us as smooth as possible.
Experience the advantage of our IT Service Desk – where reliability meets responsiveness, and we speak your language. Your success is our priority, and we’re here to ensure that every IT challenge is not just addressed but also explained in a friendly and comprehensible manner, exclusively for you.
Device Management
At ComputerEze, we take the reins of managing all your critical components, including workstations, servers, printers, and network drives, ensuring optimal performance and security.
Our proactive approach means we handle necessary updates seamlessly, guaranteeing your systems are always up-to-date and fortified against emerging threats. ComputerEze prioritizes your security by implementing robust antivirus and antimalware protection, safeguarding your digital environment against potential risks.
Worrying about data loss becomes a thing of the past with ComputerEze. We conduct regular backups of your data servers, ensuring that your critical information is secure and retrievable when you need it most. With our comprehensive Device Management services, focus on your business goals while we handle the intricacies of IT management.
Field Service
At ComputerEze, we understand that some issues require hands-on attention. That’s why our Field Service ensures that an experienced technician is dispatched to your premises when on-site support is necessary. Whether it’s troubleshooting hardware problems, optimizing network configurations, or addressing any other technical issue, our experts are equipped to handle it efficiently and effectively.
Experience the convenience of having ComputerEze at your fingertips. When your IT demands a personal touch, our technicians are there to provide on-site solutions tailored to your specific requirements. Trust us to not just resolve issues but to do so in a way that minimizes disruptions and maximizes your business productivity.